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Return Policy

FashIndian Return & Refund Policy

Last Updated: July 2026

At FashIndian, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or unsuitable product, we are happy to assist you with a return, exchange, or refund under the policy below.


1. Return Window

Customers may request a return or exchange within 7 calendar days from the date the order is delivered.


2. Eligible Returns

You can return a product if:

  • You received the wrong product.
  • The product is damaged during delivery.
  • The product has a manufacturing defect.
  • The product is significantly different from what was ordered.
  • The product is unused, unwashed, unworn and in its original condition with all tags, labels and original packaging.

3. Non-Returnable Items

Returns are not accepted for:

  • Used or washed products
  • Products without original tags
  • Products damaged after delivery due to customer handling
  • Customized or personalized products
  • Products marked as Final Sale (if applicable)

4. Exchange Policy

We offer exchanges for:

  • Size Exchange
  • Wrong Item Received
  • Damaged Product

Exchange is subject to stock availability.


5. Return Shipping Cost

  • Free Return Shipping for damaged, defective or incorrect products.
  • For size exchange or customer preference returns, the customer is responsible for return shipping charges unless otherwise stated.

6. Refund Policy

After we receive and inspect the returned product:

  • Inspection takes 1–2 business days
  • Refund is processed within 3–7 business days
  • Refund is issued to the original payment method.
  • COD orders are refunded via Bank Transfer or UPI.

Shipping charges (if any) are non-refundable unless the return is due to our error.


7. Return Process

To request a return:

Email:
support@fashindian.com

WhatsApp:
+91-6291459823

Please provide:

  • Order Number
  • Registered Mobile Number
  • Reason for Return
  • Product Photos (if damaged or incorrect)

8. Cancellation Policy

Orders can be cancelled before dispatch.

Once the order has been shipped, cancellation is not possible. Customers may request a return after delivery according to this policy.


9. Contact Us

FashIndian

Website:
https://fashindian.com

Email:
support@fashindian.com

WhatsApp:
+91-6291459823

Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)

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